Real phone agent running — call now to test it live
AI: "Thanks for calling ABC Heating & Cooling. This is your virtual receptionist speaking. Are you looking to schedule a service appointment?"
Caller: "Yes, I need my AC unit looked at. It's making a strange noise."
AI: "Absolutely, I can help you with that. Can I get your name and address so we can pull up your account?"
Caller: "It's John Peterson, 429 Elm Avenue."
AI: "Perfect, I found your account, John. We have availability this Thursday — would 10 AM work, or would you prefer something else?"
Caller: "Thursday at 10 works."
AI: "Great — you're all booked for Thursday at 10 AM. I'll send you a text confirmation right now. Anything else I can help with?"
No calls yet — call the agent to see real data
No appointments yet — bookings appear here after calls
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In Synthflow's dashboard, create a new inbound voice agent. Name it something descriptive (e.g., "HVAC Receptionist"). Select "Appointment Booking" as the primary use case.
Use the industry-specific script above as your base. Key elements: greeting with business name, service type confirmation, caller info collection (name + address), appointment availability check, confirmation + SMS send.
In Synthflow, go to Integrations → Calendar. Connect Google Calendar or add availability manually. The agent reads real-time slots so it only offers times that actually work.
Synthflow has built-in SMS actions. Set up an automatic text confirmation that fires after any successful booking. Include: appointment date/time, business name, "Reply CANCEL to cancel."
Call your agent's phone number from your phone. Go through the full flow: answer the AI → give a fake name/address → pick a time → confirm. Verify the SMS arrives. Check your calendar for the booking.
In Synthflow, set your webhook URL to https://callmend-3.polsia.app/webhooks/synthflow. This sends call events to your app so call logs and bookings appear in this dashboard automatically.